Frequently Asked Questions

Find answers about shopping, returns, shipping, and payments at Aureon Collection.

Shop Information

Aureon Collection is a premium luxury jewellery brand offering exquisite handcrafted pieces designed to celebrate life's special moments.
Simply browse our collection, select your desired piece, choose your specifications, and proceed to checkout. Our secure payment system ensures a safe transaction.
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy exclusive member benefits.
Yes, all our pieces are crafted with genuine materials and come with certificates of authenticity. We guarantee the quality and purity of every item.
Our dedicated support team is available via email, phone, or live chat. Visit our Contact Us page for all available options.

Returns & Exchanges

We offer a 30-day return policy on unworn items in original condition with all tags and packaging intact. Custom or engraved pieces are non-returnable.
Contact our customer service team with your order number. We'll provide a return authorization and detailed instructions for sending your item back.
Personalized, engraved, or custom-made pieces, pierced earrings for hygiene reasons, and sale items marked as final sale cannot be returned.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Shipping

We ship across India and to select international locations. Shipping availability and rates are calculated at checkout based on your delivery address.
We offer free shipping on orders above ₹5,000 within India. For orders below this amount, standard shipping charges apply based on location and weight.
Standard delivery takes 5-7 business days within India. Express shipping (2-3 days) is available at checkout. International orders may take 10-15 business days.
Yes, once your order ships, you'll receive a tracking number via email. You can also track your order status through your account dashboard.
Please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

Payment

We accept all major credit/debit cards, UPI, net banking, digital wallets, and EMI options through our secure payment gateway.
Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processors to ensure your financial information is completely secure.
Please check your card details and available balance. If the issue persists, try a different payment method or contact your bank. Our support team is also here to help.
Yes, we offer EMI options on purchases above ₹3,000 through select credit cards and digital payment platforms. Choose your preferred EMI plan at checkout.

Need More Help?

Our customer care team is here to assist you with any questions or concerns.

support@aureoncollection.com
+91 98765 43210