Returns & Refund Policy

At Aureon Collection, we aim to provide a smooth and reliable shopping experience. This Returns & Refund Policy explains how orders are returned and refunded.

By placing an order through our website, you agree to the terms mentioned in this policy.

Return requests must be submitted within 5 calendar days from delivery date.

To qualify for a return:

• Product must be unused
• Product must be unworn
• Product must be in original condition
• Original packaging must be included
• Tags and accessories must be included
• Proof of purchase must be provided

Returns that do not meet these conditions may be rejected.

Customers must contact Aureon Collection before sending any product back.

Return requests should include:

• Customer name
• Order number
• Product name
• Reason for return
• Product images
• Packaging images

Do not ship products without return approval.

If you receive:

• Damaged jewellery
• Defective products
• Incorrect items
• Missing products

Contact us within 5 days of delivery.

Required information may include:

• Order details
• Product photographs
• Parcel photographs
• Opening video

After verification, Aureon Collection may provide:

• Replacement
• Exchange
• Refund

Returns are not accepted for:

• Used jewellery
• Worn products
• Damaged products caused after delivery
• Altered products
• Repaired products
• Missing packaging
• Customized products
• Final sale items

For customer preference returns, return shipping charges may be paid by the customer.

Preference returns include:

• Change of mind
• Style preference
• Colour preference
• Incorrect selection

If Aureon Collection sends an incorrect or defective item, return assistance will be provided.

All returned products are inspected after arrival.

Approval depends on:

• Product condition
• Packaging condition
• Eligibility requirements

Products that fail inspection may be rejected.

After receiving and inspecting an approved return, the refund will be initiated.

Refunds will be processed to the original payment method.

Processing time depends on:

• Bank
• Payment gateway
• Card provider

The following charges may not be refundable:

• Original shipping charges
• Return shipping charges
• COD charges
• Handling charges
• Additional service fees

Partial refunds may apply when:

• Accessories are missing
• Packaging is incomplete
• Product value is reduced
• Product has signs of handling

Exchange requests are subject to:

• Product availability
• Approval
• Price difference adjustments

If replacement stock is unavailable, customers may receive an alternative solution.

Cancellation requests must be submitted before dispatch.

Once an order has been shipped, cancellation is not possible.

Customers may request a return after delivery according to the return policy.

Orders may be returned when:

• Customer is unavailable
• Address is incorrect
• Delivery is refused
• Courier cannot complete delivery

Additional shipping charges may apply for re-delivery.

If you have any questions or concerns about our Returns & Refund Policy, please contact us: