Terms & Conditions

Last updated: 04 September 2026

About Aureon Collection

Aureon Collection operates an online fashion jewellery store offering jewellery and related accessories.

References to "Aureon Collection," "we," "our," or "us" refer to the business operating this website.

References to "customer," "you," or "your" refer to the person accessing the website or placing an order.

Eligibility

You must be legally capable of entering into a binding contract to place an order.

Customers below the legal age of majority should use the website only with the supervision and consent of a parent or legal guardian.

By placing an order, you confirm that:

  • the information provided by you is accurate
  • you are authorized to use the selected payment method
  • you are legally permitted to purchase the products
  • you agree to comply with these terms

Account Information

Customers may be able to place orders as guests or through registered accounts.

You are responsible for:

  • protecting your login details
  • restricting unauthorized access to your account
  • keeping your contact and delivery information current
  • notifying us of suspected unauthorized activity

Aureon Collection may suspend or terminate accounts used for fraudulent, abusive, unlawful, or misleading activity.

Product Information

We make reasonable efforts to display product descriptions, photographs, colours, materials, measurements, and prices accurately.

However:

  • colours may vary depending on screen settings
  • lighting may affect the appearance of product photographs
  • dimensions and weights may be approximate
  • decorative or handmade-style products may have minor variations
  • packaging may change without notice
  • product images may appear larger than actual size

Minor variations that do not materially affect the product are not necessarily defects.

Customers should review product descriptions, measurements, materials, care instructions, and return eligibility before ordering.

Fashion Jewellery Disclaimer

Unless expressly stated otherwise, products sold by Aureon Collection are fashion jewellery.

Descriptions such as:

  • gold-tone
  • silver-tone
  • antique finish
  • oxidized finish
  • kundan-style
  • pearl-style
  • stone jewellery

describe the product's appearance or design and do not automatically mean the product contains precious metals, natural gemstones, diamonds, or real pearls.

Customers should not assume that a product contains real gold, silver, diamonds, or natural gemstones unless clearly stated and supported by relevant certification.

Jewellery Care

Fashion jewellery requires careful handling.

Avoid exposing jewellery to:

  • water
  • moisture
  • perfume
  • deodorant
  • cosmetics
  • hairspray
  • cleaning chemicals
  • prolonged sweat
  • direct sunlight
  • friction
  • impact
  • bending

Store jewellery separately in a dry pouch or box.

Fading, tarnishing, discolouration, stone loosening, or surface wear caused by use, storage, chemicals, moisture, or improper handling may not qualify as a manufacturing defect.

Prices

All prices are displayed in Indian Rupees unless otherwise stated.

Taxes, shipping charges, COD fees, handling fees, or other applicable costs may be shown during checkout.

Aureon Collection reserves the right to:

  • change prices without prior notice
  • correct pricing errors
  • withdraw offers
  • cancel orders placed at an incorrect price

Adding a product to the cart does not reserve it or lock its price.

Offers and Discounts

Discount codes, promotions, and special offers are subject to their stated terms.

Unless expressly permitted:

  • only one discount code may be used per order
  • codes cannot be exchanged for cash
  • expired codes will not be accepted
  • offers cannot be applied after an order is placed
  • promotional products may have different return conditions

Aureon Collection may modify, suspend, or withdraw an offer in cases of error, misuse, fraud, or technical issues.

Orders

Submitting an order does not automatically mean the order has been accepted.

An order is accepted only after:

  • order details are verified
  • payment is confirmed or COD is approved
  • stock availability is confirmed
  • the order is processed for dispatch

Aureon Collection may reject or cancel an order because of:

  • stock unavailability
  • incorrect pricing
  • payment failure
  • suspected fraud
  • incomplete customer information
  • delivery restrictions
  • repeated COD refusal
  • technical or operational error

For cancelled prepaid orders, eligible amounts will be refunded through the original payment method.

Payment

Available payment methods may include:

  • UPI
  • debit cards
  • credit cards
  • Cash on Delivery
  • payment methods displayed at checkout

Payments may be processed by third-party payment gateways.

Customers are responsible for ensuring:

  • payment details are accurate
  • they are authorized to use the payment method
  • sufficient funds are available
  • required verification is completed

Cash on Delivery

Cash on Delivery may not be available for all products, customers, order values, or postal codes.

Aureon Collection may verify COD orders before dispatch.

Repeated refusal, cancellation, or non-acceptance of COD orders may result in:

  • future COD restrictions
  • prepaid-only requirements
  • order cancellation
  • account limitations

Shipping and Delivery

Orders are delivered only to supported locations.

Delivery estimates are approximate and may be affected by:

  • customer location
  • courier availability
  • order processing time
  • public holidays
  • weather
  • transport disruption
  • incorrect delivery information
  • circumstances beyond our control

Customers must provide a complete and accurate:

  • delivery address
  • postal code
  • phone number
  • email address

Shipping, returns, exchanges, and refunds are also governed by the separate Shipping, Returns & Refund Policy.

Failed Delivery

A parcel may be returned when:

  • the address is incomplete or incorrect
  • the customer is unavailable
  • delivery is repeatedly refused
  • the courier cannot contact the customer
  • the delivery location is not serviceable
  • COD payment is not completed

Re-shipping charges may apply.

For prepaid orders, shipping, return-to-origin, handling, or re-shipping costs may be deducted from an eligible refund.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by Aureon Collection's Shipping, Returns & Refund Policy.

Submitting a return request does not guarantee approval.

Returned products remain subject to inspection and verification.

Order Cancellation

Cancellation requests should be submitted before dispatch.

Cancellation cannot be guaranteed after an order has been packed, processed, or handed over to the courier.

After dispatch, customers may need to receive the order and follow the return procedure.

Product Availability

All products are subject to availability.

A product may become unavailable after an order is submitted because of:

  • stock synchronization delays
  • inventory errors
  • product damage
  • simultaneous orders
  • supplier issues
  • operational problems

Where a prepaid item is unavailable, Aureon Collection may offer:

  • a replacement
  • store credit
  • an eligible refund

Reviews and User Content

Customers may submit reviews, photographs, comments, and other content where permitted.

By submitting content, the customer confirms that:

  • they own or have permission to use it
  • it is accurate and lawful
  • it does not infringe another person's rights
  • it is not abusive, defamatory, misleading, obscene, or fraudulent
  • it does not contain malware or unauthorized advertising

Customers grant Aureon Collection a non-exclusive, royalty-free right to use, reproduce, display, and adapt submitted content for website, marketing, and business purposes, subject to applicable privacy laws.

Aureon Collection may remove user content at its discretion.

Intellectual Property

All website content, including:

  • brand names
  • logos
  • product photographs
  • graphics
  • text
  • page layouts
  • icons
  • videos
  • designs
  • code

is owned by or licensed to Aureon Collection.

Customers may not copy, reproduce, modify, distribute, scrape, sell, republish, or commercially use website content without written permission.

Acceptable Use

Customers must not:

  • use the website for unlawful activity
  • submit false information
  • attempt unauthorized access
  • interfere with website security
  • introduce malicious software
  • scrape product data without permission
  • impersonate another person
  • misuse discount codes
  • place fraudulent orders
  • abuse customer-support staff
  • infringe intellectual-property rights

Aureon Collection may block access, cancel orders, suspend accounts, or take legal action where misuse is identified.

Third-Party Services and Links

The website may use or link to third-party services including:

  • payment gateways
  • courier companies
  • social-media platforms
  • analytics providers
  • external websites

Aureon Collection is not responsible for the independent content, security, availability, or privacy practices of third-party services.

Third-party services may have their own terms and privacy policies.

Website Availability

Aureon Collection does not guarantee uninterrupted access to the website.

The website may be unavailable because of:

  • maintenance
  • security updates
  • hosting problems
  • network disruption
  • technical failures
  • events outside our control

Website features may be changed, suspended, or discontinued without prior notice.

Limitation of Liability

To the maximum extent permitted by law, Aureon Collection will not be liable for indirect, incidental, special, or consequential losses arising from:

  • use of the website
  • inability to access the website
  • courier delays
  • third-party service failures
  • incorrect product care
  • unauthorized account access
  • reliance on website content
  • loss of profit, data, opportunity, or goodwill

Nothing in these terms excludes liability that cannot legally be excluded.

Indemnity

Customers agree to indemnify and hold Aureon Collection harmless from claims, losses, liabilities, and reasonable costs resulting from:

  • breach of these terms
  • unlawful website use
  • violation of another person's rights
  • fraudulent or misleading information

This clause applies only to the extent permitted by law.

Privacy

Personal information is handled according to the Aureon Collection Privacy Policy.

Order, payment, delivery, communication, and account information may be processed for legitimate business purposes.

Payment information may be handled directly by third-party payment providers.

Electronic Communications

By providing contact information, customers consent to receive transactional communications relating to:

  • orders
  • payment
  • shipping
  • delivery
  • returns
  • refunds
  • customer support
  • account activity

Marketing communication will be sent only where permitted and may include an unsubscribe option.

Force Majeure

Aureon Collection will not be responsible for failure or delay caused by events outside reasonable control, including:

  • natural disasters
  • severe weather
  • strikes
  • transport disruption
  • government action
  • public-health emergencies
  • telecommunications failure
  • power outages
  • civil disturbance
  • courier disruption
  • supplier disruption

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any dispute will be subject to the courts with lawful jurisdiction over the registered business location of Aureon Collection, unless mandatory consumer law requires otherwise.

Changes to These Terms

Aureon Collection may update these Terms & Conditions to reflect changes in:

  • services
  • website functionality
  • business operations
  • payment methods
  • shipping arrangements
  • applicable law

The revised version will be published on this page.

Continued use of the website after changes are published means the customer accepts the updated terms.

Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

No Waiver

Failure to enforce any provision does not waive the right to enforce it later.

Contact Us

For questions regarding these Terms & Conditions, contact Aureon Collection:

Business Name: Aureon Collection

Email: support@aureoncollection.com

Phone: +91 7594 007 700

WhatsApp: +91 7594 007 700

Customer Service Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST