Shipping policy

At Aureon Collection, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed & delivered.

By placing an order through our website, you agree to the terms mentioned in this policy.

We currently ship to serviceable locations across India.

Shipping availability depends on:

• Delivery address
• Postal code
• Courier partner availability
• Serviceability of the location

We aim to ensure every order reaches customers safely and efficiently.

All orders are carefully verified, packed, and prepared before dispatch.

Orders are generally processed within 1–3 business days.

Processing time may vary during:

• Festivals
• Sale periods
• High-volume seasons
• Operational delays
• Payment verification

Customers will receive order confirmation after successful order placement.

Applicable shipping charges are displayed during checkout before payment confirmation.

Free shipping may be available during:

• Promotional campaigns
• Selected product offers
• Special events

Any additional charges will be displayed before completing the purchase.

Estimated delivery timelines:

• Metro cities: 3–7 business days
• Other locations: 5–10 business days

Delivery times are estimates and may vary due to:

• Courier delays
• Weather conditions
• Holidays
• Transport disruptions
• Incorrect customer information
• Circumstances beyond our control

Once your order has been dispatched, tracking details will be shared through:

• Email
• SMS
• WhatsApp
• Customer account

Tracking updates are controlled by courier partners and may take time to appear.

Contact Aureon Collection if:

• Your order is delayed
• Tracking shows delivered but you have not received it
• Parcel arrives damaged
• Wrong product is delivered
• Items are missing

Customers may be requested to provide:

• Order number
• Parcel images
• Shipping label images
• Unboxing video
• Product photographs

For customer preference returns, return shipping charges may be paid by the customer.

Preference returns include:

• Change of mind
• Style preference
• Colour preference
• Incorrect selection

If Aureon Collection sends an incorrect or defective item, return assistance will be provided.

Orders may be returned when:

• Customer is unavailable
• Address is incorrect
• Delivery is refused
• Courier cannot complete delivery

Additional shipping charges may apply for re-delivery.

If you have any questions or concerns about our Shipping Policy, please contact us: